Airline Payments

Handbook

A complete guide to payments in the air transport industry

by 
Thomas Helldorff

YOU WILL LEARN

1. Payment Basics

What You Need to Know Before You Start

Get a good understanding of the history of payments and the development of payment methods from coins to credit cards and alternative payment methods to contactless payments. It examines the individual elements of a payment transaction and the players involved in making that transaction happen. It also discusses the relevant legal frameworks, industry standards, compliance rules and risk management aspects when dealing with payments.

 

2. Payments in the Airline Industry – Channel Analysis

The second part applies the information from the first chapters to the Airline Industry. It provides an analysis of the various distribution channels such as travel agents (BSP/ARC flow), call centres, ticket desks, e-commerce and mobile, on-board retail, mobile agents as well as payments at kiosks. It further presents the airline back-office processes supporting payments.

 

3. My Payment Project – A Step-by-Step Guide

Part three provides a blue print for implementation of a payment project, offering step-by-step guidance through the set-up of such a project. It gives an outline implementation plan and explains its execution, touching on support process adaptations, testing and on-going monitoring processes. It also offers a list of criteria to facilitate the selection of suppliers including an industry directory.​

 

WHAT DO PEOPLE THINK...

 

BIO

 

YOU WILL LEARN

1.

Get a good understanding of the history of payments and the development of payment methods from coins to credit cards and alternative payment methods to contactless payments. It examines the individual elements of a payment transaction and the players involved in making that transaction happen. It also discusses the relevant legal frameworks, industry standards, compliance rules and risk management aspects when dealing with payments.

Payment Basics

The second part applies the information from the first chapters to the Airline Industry. It provides an analysis of the various distribution channels such as travel agents (BSP/ARC flow), call centres, ticket desks, e-commerce and mobile, on-board retail, mobile agents as well as payments at kiosks. It further presents the airline back-office processes supporting payments.

2. Payments in the Airline Industry

3. My Payment Project

Part three provides a blue print for implementation of a payment project, offering step-by-step guidance through the set-up of such a project. It gives an outline implementation plan and explains its execution, touching on support process adaptations, testing and on-going monitoring processes. It also offers a list of criteria to facilitate the selection of suppliers including an industry directory.​

YOU WILL LEARN

1.

2.

3.

Get a good understanding of the history of payments and the development of payment methods from coins to credit cards to mobile payments. Part 1 examines the individual elements of a payment transaction and the players involved in making that transaction happen. It also discusses the relevant legal frameworks, industry standards, compliance rules and risk aspects when dealing with payments.

Payment Basics

Payments in the Airline Industry

The second part applies this information to the Airline Industry. It provides an analysis of the various distribution channels such as travel agents (BSP/ARC flow), call centres, ticket desks, e-commerce and mobile, on-board retail, mobile agents as well as payments at kiosks. It further discusses the payment back-office processes.

My Payment Project

Part three provides a blue print for implementation of a payment project, offering step-by-step guidance through the set-up of such a project. It gives an outline implementation plan and explains its execution. It also offers a list of criteria to facilitate the selection of suppliers (e.g. PSPs, acquirers, fraud solution or Payment Orchestration Provider (POP)), including an industry directory.​

 

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